| Greetings!
I’m Jeff Morton, Business Development Manager for a well-established BPO in Manila. Our Philippines call center is looking for inbound customer service campaigns. Generally, we can provide you with efficient, professionally-outsourced support for a fraction of the cost you would pay in the US. We are also seeking campaigns for telesales, collections, lead generation, and surveys. We don't charge a setup fee and have seats ready-to-go. Here are some details about us:
Market Served:
North America, Asia and global overflow
Seats:
1100
Languages Spoken:
English, Spanish
Workforce:
100% college graduates with annual turnover of 7%
Telecommunications Backbone:
Avaya Definity G3R
Voice Recording Hardware:
NICE Systems
Purpose:
An ideal option for large-scale assignments
Value Proposition:
Provides high-quality CSRs at competitive pricing
An affinity for Western culture and a highly educated workforce has made the Philippines a top choice for corporations seeking low cost, higher quality alternatives to their customer service needs. We went to the Philippines so that we could make your business more productive, competitive, and profitable.
The merging of our American account management expertise with the quality and consistency of the Filipino workforce delivers a real advantage in executing your company's CRM strategy. Here's what you should know about our operations there:
The Philippines
The third largest English-speaking country in the world, the Philippines has a long history with the United States, an intimate understanding of Western business practices and Western cultural nuances.
The Filipino government is committed to encouraging and supporting business development.
Manila is a thriving city, with all of the advantages of a cosmopolitan setting.
The CSRs
The Manila CSRs are dedicated professionals — they view their work as a valuable career.
100% are college graduates.
Manila CSRs have our lowest attrition rate — just 7% annual turnover.
Local styles of education, speaking, and business practices are Western.
While exceptional CSRs work in Manila, account management remains locally based to serve you more conveniently.
Our Facility
Our Manila facility is a 70,000-square foot state-of-the art contact center.
The contact center utilizes the latest in telephone and computer technology.
High capacity — 1100 seats-allows for rapid scalability.
Local telecom service is both reliable and affordable.
Please send me the particulars and your details. I look forward to hearing from you!
Best regards,
Jeff Morton
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